Refund and Return Policy

Return and Refund Terms

At Saruhan Makina, we are committed to maintaining the highest level of customer satisfaction. Therefore, we offer a return and refund policy if you are not satisfied with the products you have purchased.

Return and Refund Process

You have 14 days to return any product you have purchased. You must include the invoice, return form, and the original packaging of the product when sending it back.

Once the returned product is received by Saruhan Makina, your return request will be reviewed. If your return is approved, your refund will be processed within 30 days and refunded to your original payment method.

You will receive an email once your return has been received and inspected. You will be informed whether your return has been approved or rejected.

If approved, your refund will be processed and automatically applied to your credit card or original payment method within a certain number of days.

Late or Missing Refunds

If you haven't received your refund yet, first check your bank account again.

Then contact your credit card company — it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at: satis@saruhanmakina.com.tr

Sale Items

Only regular-priced items may be refunded. Discounted items cannot be returned.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at satis@saruhanmakina.com.tr and send your item to: [Horozluhan OSB Mah. Demirtepe Sokak No:14 Selçuklu/KONYA]

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Non-Returnable Items

The following items are non-returnable:

• Used or damaged products
• Custom-made or special-order items
• Software products
• Gift cards

Return Shipping

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Saruhan Makina Returns Department [Horozluhan OSB. Mah. Demirtepe Sokak No:14 Selçuklu/KONYA]

Questions About Returns and Refunds

If you have any questions about returns and refunds, please contact our customer service department:

Customer Service: [+90 332 248 12 65] Email: [satis@saruhanmakina.com.tr]