GDPR & Personal Data Protection Policy

At SARUHAN MAKINA, we value customer privacy and are committed to protecting and processing your personal data in accordance with the provisions of the Law on the Protection of Personal Data (KVKK). This privacy notice explains how we collect, use, and safeguard your personal data via our website (saruhanmakina.com.tr), as well as how you can exercise your rights under the law.

1. Collection and Processing of Personal Data

Under KVKK, "personal data" refers to any information that identifies or makes you identifiable. When you visit our website and use our services, we may collect and process the following personal data:

  • Your name, surname, and contact information (email address, phone number, etc.)
  • Faturalama ve teslimat adresleri,
  • Sipariş bilgileri ve geçmişi,
  • Web sitemizi nasıl kullandığınıza dair veriler (sayfa görüntülemeleri, tıklamalar, IP adresi vb.),
  • İletişim formları ve anketler aracılığıyla sağladığınız diğer bilgiler.

2. Purposes of Processing Personal Data

We process the collected personal data for the following purposes:

  • To provide and manage our services
  • Billing and delivery addresses
  • To offer customer support and maintain communication
  • To analyze and improve user experience on our website
  • To inform you about campaigns and promotions and manage your participation
  • To personalize content based on your interests
  • To fulfill legal obligations

3. Duration of Data Processing

We retain your personal data only for the duration necessary to fulfill the processing purposes and as required by applicable laws. The retention period may vary depending on the purpose of processing and the relevant legal framework.

4. Sharing of Personal Data

Your personal data may be shared with third parties within the scope of the above-mentioned purposes, including but not limited to:

  • Payment processors and logistics partners (for product delivery)
  • Customer service and communication tool providers
  • Website analytics and performance tool providers
  • Public authorities, when required by legal obligations

5. Data Security

We take the security of your personal data seriously and implement various protective measures to prevent unauthorized access, alteration, disclosure, or destruction. These include encryption technologies, secure servers, and restricted access to data.

6. Your Rights

Under KVKK, you have the following rights regarding your personal data:

  • To learn whether your personal data is being processed
  • To request information regarding the purpose of data processing
  • To learn if your personal data has been shared with third parties
  • To request correction if your personal data is incomplete or inaccurate
  • To request the deletion or destruction of your personal data
  • To object to any outcome against you arising from automated processing of your data
  • To request compensation if you suffer damages due to unlawful processing of your personal data

To exercise your rights or if you have any questions or complaints regarding your personal data, please contact us at: {satis@saruhanmakina.com.tr}

7. Updates and Notifications

This privacy notice may be updated from time to time. We will indicate the date of the latest update at the top of the notice. In the case of material changes, we may notify you directly.

By accepting this privacy notice, you acknowledge and agree to our policies regarding the protection and processing of your personal data.

Thank you for your trust!

[SARUHAN MAKİNA]